Privacy Policy

Here's the deal with what we do with your info once we've got it:

• Booking Management: Obviously we need your details to confirm reservations, send reminders, and handle cancellations. That's like, the whole point
• Communication: We'll email or text you about your bookings, league schedules, facility updates, or if we need to close courts for maintenance. We try not to bug you too much
• Payment Processing: Gotta charge you for services somehow. We work with secure payment gateways that follow all the Canadian regulations
• Program Administration: For leagues and training programs, coaches need access to participant info, medical notes, skill levels - stuff that helps them do their job properly
• Facility Improvements: We look at usage patterns to figure out peak times, which courts are most popular, what programs people actually want. Makes us better at what we do
• Marketing (With Your OK): We might send occasional emails about new programs, special deals, or events - but only if you've opted in. You can unsubscribe anytime, no hard feelings
• Legal Stuff: Sometimes we gotta keep records for insurance purposes or if there's an incident at the facility. It's part of running a legitimate sports complex

We're not doing anything weird with your data. It's all practical stuff that helps us provide better service.

We're pretty protective of your information, but there are a few situations where we share it with third parties:

• Payment Processors: Your payment details go through secure third-party services. They're certified and follow all the banking security standards
• Email Service Providers: We use email platforms to send booking confirmations and updates. They only get what they need to deliver messages
• Coaches and Staff: Our team needs access to relevant participant info to run programs safely and effectively. They're all trained on privacy protocols
• Legal Requirements: If law enforcement or courts require it, or if there's a safety issue, we might have to hand over information. Hopefully that never happens though
• Business Partners: For corporate team building events, we might share attendance lists with the company that booked the session. Makes sense, right?

What we DON'T do: We don't sell your email lists to marketers. We don't give your phone number to random third parties. We don't share your booking history with anyone who doesn't have a legitimate need for it.

Anyone we work with has to follow strict privacy standards. We've got contracts in place and everything.

Yeah, we use cookies. Not the chocolate chip kind unfortunately, but the digital tracking kind. Here's what's happening when you browse our site:

• Essential Cookies: These keep you logged in, remember what's in your booking cart, that sorta thing. Can't really run the site without em
• Analytics Cookies: We use tools like Google Analytics to see what pages people visit, how long they stay, where they click. Helps us make the site less annoying to use
• Marketing Cookies: If you've opted in, these help us show relevant ads or remember your preferences. You can disable these anytime in your browser settings

Most browsers let you control cookie settings. You can block em all if you want, though some parts of the site might not work as smoothly. Your call.

We're not tracking every move you make online or building some creepy profile. It's just basic website functionality and improvement stuff.

Under Canadian privacy laws (PIPEDA and all that), you've got rights when it comes to your personal information. Here's what you can do:

• Access Your Data: You can ask to see what information we've got on file for you. Just shoot us an email at bookings@blightwardrealm.info and we'll get you sorted
• Correct Information: If something's wrong - like we've got your phone number entered incorrectly - let us know and we'll fix it right away
• Delete Your Account: Wanna be forgotten? We can delete your account and associated data. Keep in mind we might need to retain some records for legal/financial reasons for a bit
• Opt Out of Marketing: Every email we send has an unsubscribe link. Click it and you're off the list, simple as that
• Data Portability: Want to take your booking history elsewhere? We can provide your data in a readable format
• Withdraw Consent: If you've agreed to something and changed your mind, you can withdraw consent anytime

To exercise any of these rights, contact us at (604) 555-2847 or email bookings@blightwardrealm.info. We'll respond within 30 days, usually way faster than that.

If you're not happy with how we handle your request, you can file a complaint with the Office of the Privacy Commissioner of Canada. We'd rather work it out directly though.

Security's a big deal for us. We've put a bunch of measures in place to protect your data from unauthorized access, theft, or breaches:

• Encryption: Payment info and sensitive data gets encrypted both in transit and when stored on our servers. Industry-standard SSL certificates and all that
• Access Controls: Only staff members who actually need access to your info can see it. We've got role-based permissions set up properly
• Secure Servers: Our data's stored on secure Canadian servers with proper firewalls, regular security updates, and monitoring
• Staff Training: Everyone on our team goes through privacy and security training. They know what they can and can't do with customer data
• Regular Audits: We review our security practices regularly and update them when needed. Technology changes fast, gotta keep up
• Physical Security: Our office systems are secured, files with personal info are locked up when not in use, the whole deal

That said, no system's 100% bulletproof. We do everything we can to protect your data, but if there's ever a breach, we'll notify affected users right away and take steps to fix the issue.

You can help too - keep your account password secure, don't share your login info, and let us know if you notice anything suspicious.

We run youth sports training programs, so we deal with information about minors pretty regularly. Here's how we handle that:

• Parental Consent: We always get parent or guardian consent before collecting any info about kids under 18. That's non-negotiable
• Limited Collection: We only collect what's necessary for program participation - name, age, emergency contacts, medical info that coaches need to know
• Extra Protection: Information about youth participants gets extra security measures and more restricted access
• Photo/Video Policies: If we're taking photos or videos at youth events for promotional purposes, we get explicit consent from parents first. You can always opt out
• Coach Background Checks: All our youth program coaches go through criminal background checks and vulnerable sector screening. Safety first

Parents can request to see, update, or delete their kid's information anytime. Just get in touch with us and we'll handle it promptly.

We don't hold onto your data forever. Here's our retention approach:

• Active Accounts: As long as you're actively booking courts or participating in programs, we keep your account info current and accessible
• Inactive Accounts: If you haven't used our services in 3 years, we'll reach out to see if you want to keep your account active. No response means we'll archive or delete your data
• Financial Records: For tax and accounting purposes, we need to keep transaction records for 7 years. That's a legal requirement, not just us being pack rats
• Medical/Incident Reports: Any incident reports or medical information related to injuries at the facility gets retained for 10 years for insurance and liability reasons
• Marketing Lists: If you unsubscribe from our emails, we keep your email on a "do not contact" list permanently so we don't accidentally re-add you later

When we delete data, it's gone for good - not just hidden or archived somewhere. We use secure deletion methods to make sure it can't be recovered.

Look, things change. Privacy laws get updated, we might add new services, technology evolves - all that means we'll probably need to update this policy from time to time.

When we make changes, here's what'll happen:

• We'll update the "Last Updated" date at the bottom of this page
• For minor tweaks (like fixing typos or clarifying existing practices), we'll just post the updated version
• For major changes that affect how we handle your data, we'll send an email notification to all active users
• We'll keep previous versions archived in case you wanna see what changed

It's worth checking back here occasionally, especially if you haven't visited in a while. We try to keep the language plain and avoid legal mumbo-jumbo, so it shouldn't be too painful to read through.

If you keep using our services after we update the policy, that means you're cool with the changes. If you're not cool with em, let us know and we can discuss your options.

If you've got questions about this privacy policy, concerns about how we're handling your data, or just wanna chat about privacy stuff, we're here for it.

Contact Us:

• Email: bookings@blightwardrealm.info
• Phone: (604) 555-2847
• Address: 1425 Kingsway Avenue, Vancouver, BC V5N 2R5

We're usually pretty quick to respond - most inquiries get answered within 24 hours during business days. Complex requests might take a bit longer, but we'll keep you updated.

Seriously though, if something about your privacy at Blightward Realm doesn't sit right with you, speak up. We'd way rather hear about it directly and fix the issue than have unhappy customers or data protection problems.

We're not a massive corporation with layers of bureaucracy - you'll be talking to real people who actually work at the facility and care about doing right by our community.